Frequently asked
questions
WE ARE HERE TO ANSWER YOUR QUESTIONS
Shipping is free. We cover the shipping costs for every order in the United Kingdom.
Orders arrive within 4–7 business days. (Mon-Fri)
Yes, you can! Once your order has been processed and shipped, you will receive the tracking code via email. You can also track your order directly on our website via the Track Your Order page.
Did the goods not meet your expectations? No problem! You have 30 days from delivery to return the package. For more information, visit our Return and Refund Policy.
If your order has not arrived after the standard delivery time, please wait another 2 business days. If the package still does not arrive, please notify us at info@old-aura.com and include your order number.